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DAMPAK PEMEKARAN KECAMATAN TERHADAP PELAYANAN PUBLIK (Studi Pada Kecamatan Kangayan, Sebagai Hasil Pemekaran Dari Kecamatan Arjasa Kabupaten Sumenep)

FAUSI, SUPIAN (2010) DAMPAK PEMEKARAN KECAMATAN TERHADAP PELAYANAN PUBLIK (Studi Pada Kecamatan Kangayan, Sebagai Hasil Pemekaran Dari Kecamatan Arjasa Kabupaten Sumenep). Other thesis, University of Muhammadiyah Malang.


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By the existence of regional autonomy, has cause most regional in Kabupaten/Kota/Kecamatan has done extension with the objective to improve welfare level of the community and to improve quality of public service. Concerning these, government and the people of Kabupaten Sumenep, particularly people of Kecamatan Arjasa (before extension) were also doing extension in its region that is Kecamatan Kangayan which has become the result of extension from Kecamatan Arjasa. The purpose of this extension is to give more effective and efficient service for the people of Kangayan. However it is still heard that some people complaining about poor quality of service in hand. This might have caused by brand new office of Kecamatan and still not fully equipped to run the service and also poor amount of infrastructure nor suprastructure facility in this region, therefore service quality given still far from satisfying and able to fulfill the people’s needs. Objective of this study is to found out what is the impact of Kecamatan extension toward public service in Kecamatan Kangayan. In this study, author used qualitative experiment method with descriptive approach. Author would describe or illustrate object under study, through data collection technique consists of interview, observation, and through literatures such as notes, website, newspaper, agenda and other written materials which is supporting data for this study. Experimental location is in Kecamatan Kangayan and Kecamatan Arjasa, with consideration that Kecamatan Kangayan is the hometown of the author, therefore would give easier access in conducting the study. Subject of study would consist of Camat and Sekcam Kangayan and Arjasa, all Kasi and Ka. UPTD Capil, several public figures and some people of Kecamatan Kangayan. Result of this study has revealed that impact of Kecamatan extension toward public service in Kecamatan Kangayan does give a positive change that is become more effective and efficient. From the service point of view, insight from the people, public service has become faster, easier procedure, less expensive, friendly and on time. Therefore people give better assessment toward public service done in Kecamatan Kangayan, since the people themselves felt that the service given by service official has improve although there are lacking official professionalism and minimum quantity of service’s facility. Therefore according to the interview result, people still complains about minimum quantity of facility for the service and lack of official professionalism. In order to improve public service quality which is the purpose of this extension for the first place, there should be improvement for all the existing shortages as soon as possible. We can conclude that to improve public service toward the people in Kecamatan Kangayan as the service user, therefore all official of Kecamatan Kangayan should improve their work professionalism, obtaining more knowledge and people understanding about various kind of service procedure, improving briefings and trainings, also carry immediate response toward providing better facility and infrastructure, particularly ring road which will give easier access for the people who live in the south part of Kecamatan in accessing public service in Kecamatan office.

Item Type: Thesis (Other)
Subjects: J Political Science > J General legislative and executive papers
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 13 Apr 2012 03:15
Last Modified: 13 Apr 2012 03:15

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