UMM Institutional Repository

PERSEPSI NASABAH TERHADAP PELAYANAN FRONT OFFICE (CUSTOMER SERVICE) PADA PT. BANK NEGARA INDONESIA (PERSERO) Tbk CABANG MALANG

Novita, Septia Kiki (2015) PERSEPSI NASABAH TERHADAP PELAYANAN FRONT OFFICE (CUSTOMER SERVICE) PADA PT. BANK NEGARA INDONESIA (PERSERO) Tbk CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

[img]
Preview
Text
jiptummpp-gdl-septiakiki-40075-1-pendahul-n.pdf

Download (922kB) | Preview
[img]
Preview
Text
jiptummpp-gdl-septiakiki-40075-2-babi.pdf

Download (109kB) | Preview

Abstract

The Research For Final assignement is done in PT. Bank Negara Indonesia titled, “Customers Perception to Front Office (Customer Service) in PT. Bank Negara Indonesia (Persero) Tbk Branch of Malang” The research purposes is finding out customers perception to customers service performance in PT. Bank Negara Indonesia (Persero) Tbk Branch of Malang, also finding out whether performance given by customer service is already suitable with customers expectation. Technique in data collection is done by random sampling method with requirements where sample given by dividing questionnaire and given to customers who received service from Customer Service. Research result shows that service standard of customer service needed, because by good performance, it would be able to improve the quality of service in the bank. Indirectly it will effect loyalty level and customer development. Research given by customer service in PT. Bank Negara Indonesia (persero) Tbk Branch of Malang according to customers who already being a customer for long time can be considered “Very good” where there are 395 customers has that statement.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Denyta Saputri
Date Deposited: 22 Mar 2016 04:06
Last Modified: 22 Mar 2016 04:06
URI : http://eprints.umm.ac.id/id/eprint/21279

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo