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ANALISIS PELAYANAN DALAM PEMBIAYAAN PERUMAHAN PADA PT. BANK TABUNGAN NEGARA (PERSERO) Tbk, KANTOR CABANG PEMBANTU SYARIAH SUKARNO HATTA MALANG

Hamzah, Ummiyati (2015) ANALISIS PELAYANAN DALAM PEMBIAYAAN PERUMAHAN PADA PT. BANK TABUNGAN NEGARA (PERSERO) Tbk, KANTOR CABANG PEMBANTU SYARIAH SUKARNO HATTA MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

Service is a kind of activity which is being done by someone to other in order to full fill the purpose. This research has a purpose to understand a model of housing fund service that is being done by PT. Bank Tabungan Negara (Persero)Tbk, branch office in Soekarno Hatta Malang. This research method used descriptive qualitative. Data resources is coming from secondary data, that is based on a number of demand fund of the customers. In order to explain the service of housing fund, this research used two kind of instruments. They are documentation and observation. Observer said that the result of observation to the service of PT. Bank Tabungan Negara (Persero) Tbk, branch office in Soekarno Hatta Malang in handling this case was good. There are some positive points condition in handling customers complaint, friendly services, polite, enthusiastic, on time and responsibility. From year by year, there is an increasing of the costomers.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Denyta Saputri
Date Deposited: 22 Mar 2016 04:02
Last Modified: 22 Mar 2016 04:02
URI : http://eprints.umm.ac.id/id/eprint/21263

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