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KINERJA PELAYANAN NASABAH PADA PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR, Tbk. KANTOR CABANG KANGEAN

YULIANA, ERVIN (2015) KINERJA PELAYANAN NASABAH PADA PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR, Tbk. KANTOR CABANG KANGEAN. Other thesis, University of Muhammadiyah Malang.

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Abstract

In this final project, the research conducted at PT. East Java Regional Development Bank, Tbk. Branch offices Kangean by taking the title research Customer Service Performance at PT. East Java Regional Development Bank, Tbk. Branch offices Kangean. The research goal is to determine the quality of customer service performance, describing constraints experienced customer service in serving customers, and know the efforts made by PT. Bank Pemabangunan East Java, Tbk. Branch offices in performance Kangean Customer Service. Source of data used in this final project is the primary data source used to obtain the data source directly in the form of interviews, to the bank concerned and the questionnaire distributed to customers. While the secondary data source is a source of data derived from literature, scientific papers, and other resources related to the problems examined. Based on the analysis of qualitative descriptive study, it can be concluded that the performance of customer service has been excellent in providing services to customers, which can be seen in customer service. In addition, Bank Jatim Branch Kangean must introduce its products to the public. To improve customer service performance, Bank Jatim training in accordance with their respective fields, education and training, and give awards to employees who excel.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Denyta Saputri
Date Deposited: 22 Mar 2016 02:49
Last Modified: 22 Mar 2016 02:49
URI : http://eprints.umm.ac.id/id/eprint/21206

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