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PENOLAKAN PENGAJUAN KLAIM ASURANSI JIWA PADA PT.PRUDENTIAL LIFE ASSURANCE SURABAYA

LESTARI, LESTARI (2015) PENOLAKAN PENGAJUAN KLAIM ASURANSI JIWA PADA PT.PRUDENTIAL LIFE ASSURANCE SURABAYA. Other thesis, University of Muhammadiyah Malang.

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Abstract

Assurance company is able to give compensation when the customer paid premium as the agreement, thereÂ’s a binding agreement contract regarding compensation called assurance claim. In agreement propose by insured, there are two basic action which would be done by assurance company, between accept and reject the proposal. The research purpose is finding out about requirements and procedure of assurance claim proposal to PT. Prudential Life Assurance, problem exist which made the assurance company reject the claim proposal to PT. Prudential Life Assurance and how to solve this matter. Analytical tool used is descriptive qualitative data analysis technique, which is re-explain in comprehensive way all data collected. Analysis result: 1) there are some requirements and procedure while proposing assurance claim, when the customers demand to propose claim, customer just have to fill the form and fill the documents required by company. Claim department has claim process standard for 7 days for PRUmed claim, while the other claims are for 20 days. 2) When the customer propse claim as the procedure and equip the requirements, the claim will be agreed, but when the requirements are less complete, the company will reject and ask for data completion. 3) there are some problems can be solved, there are some other cannot be solved.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Denyta Saputri
Date Deposited: 22 Mar 2016 02:46
Last Modified: 22 Mar 2016 02:46
URI : http://eprints.umm.ac.id/id/eprint/21203

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