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KUALITAS PELAYANAN PUBLIK BIDANG PERIZINAN USAHA PERDAGANGAN (Studi Pada Dinas Perizinan dan Penanaman Modal di Kabupaten Pasuruan)

Disnariansyah, Mardian (2010) KUALITAS PELAYANAN PUBLIK BIDANG PERIZINAN USAHA PERDAGANGAN (Studi Pada Dinas Perizinan dan Penanaman Modal di Kabupaten Pasuruan). Other thesis, University of Muhammadiyah Malang.


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Along with the current of reform, the bureaucracy did not escape the target of reform, it is accented with the shifting paradigm of the ruling government to be the servant. The government is required to provide the best service to the community. One of the government's efforts to improve public services is by issuing a decree of the Minister of Administrative Reform No. 63 of 2003 on General Guidelines Tatalaksana General Services, as the basis for a national public service organization that includes as a guideline to be followed by government agencies as providers of public services by providing prima services (effective and satisfying). After that followed-up by issuing a regulation of East Java Province No. 11 of 2005 concerning public service. In terms of trade, the work done by the business called trade. Trade is one area sector cash receipts, because local governments will have the form of tax revenue. In the case of trade shall establish a commercial business license (SIUP). In this case, the Office of Licensing and Investment is one of the agencies that conduct public service sector trade business licensing. Therefore Licensing Agency and Investment Pasuruan required to have a good quality service in the administration of services. Quality of a government agency can be seen and measured by quality public services. The quality of public services include: procedures, time of service, service costs, quality of service, infrastructure, and service personnel competence. Type a descriptive study conducted. In this study the research subjects are individuals or institutions that conduct business license application of trade in Pasuruan 2007.Berdasarkan in research, there are problems that must be addressed in making SIUP at DPPM Kab. Pasuruan, because in this case, researchers still found some problems, some facts from the results of field research into the factors of public service by the Office of Licensing and Investment poorly Pasuruan, including the procedures complicated, time management SIUP not in accordance with the provisions, service costs that are not in accordance with the standards, operational facilities is not adequate, and the resolution of complaints that require more time. So that it can be concluded that the quality of public services by the Office of Licensing and Investment in the maintenance of Pasuruan SIUP based on standards in public services is less good, however, there are few things quite well, including a facility for supporting and good ambience, as well as the quality good service.

Item Type: Thesis (Other)
Subjects: J Political Science > J General legislative and executive papers
Divisions: Faculty of Social and Political Science > Department of Government Sience (65201)
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 11 Apr 2012 04:29
Last Modified: 11 Apr 2012 04:29

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