UMM Institutional Repository

Pengaruh Kompetensi Terhadap Kinerja Karyawan PDAM Kota Malang

ULFA, NUR PAJRIYAH (2013) Pengaruh Kompetensi Terhadap Kinerja Karyawan PDAM Kota Malang. Other thesis, University of Muhammadiyah Malang.


Download (2MB) | Preview

Download (184kB) | Preview

Download (296kB) | Preview


The purpose of this study is to describe Competency and Employee Performance and analyze the influence of the most significant and influential among the competencies of the employee performance of the customer relationship. The research was conducted in PDAM Malang and including 78 persons as respondents. A questionnaire was used to collect data as instrucment. Methods of analysis using a range of scales and multiple linear regression analysis. The results indicate that the scale ranges employee competence in the high category. Based on Scale analysis showed that the variable performance of employees in the high category. There is significance between the variables that influence the ability, knowledge and self-concept on employee performance. The ability of the most influential variables on employee performance parts PDAM Malang customer relationships.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 09 Feb 2016 07:14
Last Modified: 09 Feb 2016 07:14

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at] - Website : - Online Catalog : - Repository :

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo