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PENGARUH KEMAMPUAN PELAYANAN TERHADAP KINERJA KARYAWAN PADA PT. TELKOM INDONESIA STO MOJOKERTO

Prasetya, Nanda Bagus (2013) PENGARUH KEMAMPUAN PELAYANAN TERHADAP KINERJA KARYAWAN PADA PT. TELKOM INDONESIA STO MOJOKERTO. Other thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study are: 1) to describe the ability of the employee services 2) To describe the performance of employees, and 3) To test the ability to serve a significant effect on the performance of employees at PT. Telkom Indonesia STO Mojokerto. The analytical tool used in this research is by using a range of scales of analysis and multiple linear regression. Based on the results of research and discussion that has been done, it can be concluded that the ability of the service employees at PT. Telkom Indonesia STO Mojokerto in the high category, as indicated by the value scale range of 90.6. Performance of employees at PT. Telkom Indonesia STO Mojokerto fit in either category are shown with a scale score of 108.67 hamper. There is a significant influence on the performance of the service capabilities of employees at PT. Telkom Indonesia STO Mojokerto. Suggestions can be submitted in this research is expected the company always seeks to develop the skills of employees, providing guidance to employees that have the desire or ability to provide services well and able to be friendly in dealing with customer complaints and always instilled the commitment of employees to provide service the best to the customers.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Economics > Department of Management
Depositing User: Fitri Ramandhany
Date Deposited: 03 Feb 2016 04:51
Last Modified: 03 Feb 2016 04:51
URI : http://eprints.umm.ac.id/id/eprint/20224

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