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ANALISIS KEPUASAN PASIEN PADA PUSKESMAS TEMPURSARI LUMAJANG

SUJIATI, SUJIATI (2012) ANALISIS KEPUASAN PASIEN PADA PUSKESMAS TEMPURSARI LUMAJANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

Thesis writing is done on Tempursari Lumajang. In writing this paper the authors take the title Analysis of Patient Satisfaction Tempursari the health center. This study aimed to analyze the quality of care for particular patient satisfaction based on dimensions of service quality is composed of the variables: tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (security), empathy (empathy), and patient satisfaction. These variables are used to analyze the quality of care for patients at the health center Tempursari satisfaction. This study aims to determine the quality of health center services Tempursari been up to the expectations of patients or not. This study, the authors take the primary data source with data collection techniques using questionnaires. Samples used in this study are as many as 100 respondents, the sampling technique is determined by the Quota Sampling. The analytical method used is the analysis by using the Customer Satisfaction Index (IKP). The results of the analysis IKP showed that respondents are very satisfied as many as 19 people or 19%, of respondents are satisfied as much as 23 people or 23%, and respondents who were not satisfied as many as 58 people or 58%.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 04 Dec 2015 05:39
Last Modified: 04 Dec 2015 05:39
URI : http://eprints.umm.ac.id/id/eprint/19767

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