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EVALUASI ALUR PROSES JASA PELAYANAN PEMBELIAN SEPEDA MOTOR (Studi pada Dealer Honda Mitra Phinastika Mustika Malang)

Pertiwi, Aprilliyanata Citra (2012) EVALUASI ALUR PROSES JASA PELAYANAN PEMBELIAN SEPEDA MOTOR (Studi pada Dealer Honda Mitra Phinastika Mustika Malang). Other thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to evaluate the flow of service processes tahat are centered on the outside of the dealer and the dealer does have the right and to evaluate the flow of the process at each stage is what needs to be addressed if there is a deviation. In this study using observation techniques of observation, interviews, and documentation. While the data analysis technique used is to use the tool Process Flow Chart (Flow Chart) and Time Motion Study. Of the evaluation process using the flow chart (flow chart) obtained an improved flow results from the seven step process into six stages of the work element. In order for the service in accordance with company standards, then at the seventh stage is not necessary so as not to increase the operation time. Without a quality check of products, honda has been produced in accordance with corporate standards for each stage of the operation is done by standardizing the company so that the time and services rendered in accordance with company standards.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 01 Dec 2015 08:47
Last Modified: 01 Dec 2015 08:47
URI : http://eprints.umm.ac.id/id/eprint/19595

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