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TANGGAPAN KELUARGA PASIEN DALAM MEMBERIKAN PELAYANAN KEPERAWATAN DI RUANG ICU RSUD KANJURUHAN KEPANJEN

ENDAHYANI, SRI (2008) TANGGAPAN KELUARGA PASIEN DALAM MEMBERIKAN PELAYANAN KEPERAWATAN DI RUANG ICU RSUD KANJURUHAN KEPANJEN. Other thesis, University of Muhammadiyah Malang.

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Abstract

Society demand towards nursing service quality felt as a phenomenon that must responsived by nurse society as customer in using health service more selective, not only based on taste but also quality from health service that accepted, therefore nurse the biggest of health service team is demanded to increase the quality of nursing service. From foreword study in ICU got 50% respondent says that nursing/upbringing of nursing service that given by nurse to patient and family who accompany the patient its still not optimal, patient?s family a lot of them sigh that nurse less friendly, less socialization and information tawards action that be given. Design that used is descriptive explorative with one variable that is conception of patient?s family towards service of nursing system at ICU. Now the population numbers is 10 persons. Sample taking technique that used is total sampling. Method of data collecting is by using questionnaire, while analysis technique that used descriptif qualitatif evaluation. And onbjective from this research is to detects about conception and hope of patient?s family towards service of nursing system at ICU of General Hospital of Kanjuruhan Kepanjen. This research result shows Conception of patient?s family towards service of nursing system at ICU of General Hospital of Kanjuruhan Kepanjen 70% respondent declares good and 70% respondent has expected service that good to then defended. When is hospital can to defend and increase the quality of health service, so this matter will influence the society or consumer in taking decision to use health service.

Item Type: Thesis (Other)
Subjects: R Medicine > RT Nursing
Divisions: Faculty of Health Science > Department of Nursing (14201)
Depositing User: Fitriana Kasiani
Date Deposited: 17 Nov 2015 02:51
Last Modified: 17 Nov 2015 02:51
URI : http://eprints.umm.ac.id/id/eprint/19242

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