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PERSEPSI PASIEN TERHADAP PELAYANAN FASILITAS DI INSTALASI RAWAT INAP DI RUMAH SAKIT DR. MOH. SALEH PROBOLINGGO

ROFI'AH, HOSNIATUL (2009) PERSEPSI PASIEN TERHADAP PELAYANAN FASILITAS DI INSTALASI RAWAT INAP DI RUMAH SAKIT DR. MOH. SALEH PROBOLINGGO. Other thesis, University of Muhammadiyah Malang.

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Abstract

Growth of population in Indonesia quickly implication at requirement of service of health capable to reach all requiring public. Health facility is not even is seen from the aspect of quantity, but must also quality. Along with situation of public social that is increasingly increases where public increasingly aware of quality of hence required improvement quality or quality of health service which more orienting at satisfaction of patient, mean trying to give best service and evaluates it based on patient spectacles. Quality of including about attributes quality of service of like reliability, responsibility, sympathy, comfort, hygiene and sociability. This research is intended to know patients perception of facility service in hospitalization installation at Dr. Moh. Saleh Hospital Probolinggo. Research design uses descriptive method. The number of populationi is 106 respondents. Sampling technique used is purposive sampling. The number of sample is 84 respondents. The implementation of research is on August 2008 with questionnaire as measuring tool. Technique used is tabulating (assessment scoring, classification). Based on result of this research indicates that perception of patient to service of facility from interpersonal aspect counted 80% responder has positive perception, from organizational aspect counted 96% responder has positive perception and from treatment technique aspect entirely 100% responder has positive perception. The Side of Hospital is expected to maintains and increases service of facility that public as hospital service user increasingly satisfied with service received by it. Then health officers should make more open communication with patients and should give rational and logic explanation in order not to create wrong perception.

Item Type: Thesis (Other)
Subjects: R Medicine > RT Nursing
Divisions: Faculty of Health Science > Department of Nursing
Depositing User: Fitriana Kasiani
Date Deposited: 17 Nov 2015 02:16
Last Modified: 17 Nov 2015 02:16
URI : http://eprints.umm.ac.id/id/eprint/19223

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