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EVALUASI TOTAL QUALITY MANAJEMEN PADA PT. KALINI PERKASA ABADI di SIDOARJO

Setiawan, Okanda (2011) EVALUASI TOTAL QUALITY MANAJEMEN PADA PT. KALINI PERKASA ABADI di SIDOARJO. Other thesis, University of Muhammadiyah Malang.

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Abstract

This type of research conducted by researchers in qualitative research is descriptive, where researchers take the title of "EvaluasiTotal Quality Management at PT Perkasa Abadi Kalini in Sidoarjo". This research uses Likert scale analysis to determine the elements contained in the TQM among other things: customer satisfaction, an obsession with quality, scientific approach, long-term commitment, teamwork, continuous improvement system, education and training, a controlled freedom, unity objectives, involvement and empowerment of employees who then applied to the PT. Kalini Perkasa Abadi and elements of what needs to be ditambahakan or in sempurnaka. While the variables used to calculate the classification score scale ranges to classify the results of the respondents Based on the results of research conducted can be concluded that the PT. Kalini Perkasa Abadi is good in implementing TQM. The results can be determined from the results of questionnaires by calculating the average total variable, where customer satisfaction was 74.5 with appropriate criteria, an obsession with 67 quality criteria in accordance with, the approach ilmiah72, 5 with very appropriate criteria, 72 long-term commitment to the criteria very appropriate, cooperation with the criteria of 72 teams are very appropriate, continuous improvement of the system 64 with appropriate criteria, education and training of 72 with very appropriate criteria, which controlled 71 with freedom is very appropriate criteria, unity of purpose is in accordance with criteria 69.3, involvement and 74.5 employee empowerment with highly appropriate criteria.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 12 Nov 2015 04:33
Last Modified: 12 Nov 2015 04:33
URI : http://eprints.umm.ac.id/id/eprint/19188

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