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"PENERAPAN BALANCE SCORECARD DALAM MENGUKUR KINERJA PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA PROBOLINGGO"

ISNAINI, ACHMAD ZAKY (2011) "PENERAPAN BALANCE SCORECARD DALAM MENGUKUR KINERJA PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA PROBOLINGGO". Other thesis, University of Muhammadiyah Malang.

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Abstract

This research is a type of case study titled "Application of Balanced Scorecard in Measuring the Performance of Regional Water Company (PDAM) Pprobolinggo City. " The purpose of this study is the first to know the performance of PDAM in Probolinggo. The analytical tool used in this study was to determine the Time Series PDAM performance from year to year and according to the decision standard taps interior minister who used to know the results achieved by comparing standard taps are used with the results achieved. Results of analysis of financial time series with a perspective that is not healthy and only indicator of profit margin on sales which fluctuate. Customer perspective that all indicators fluctuated. Internal business process perspective which fluctuated and only a healthy indicator of cycle time, this is because PDAM Probolinggo only add substance and the results were the same chlorination daritahun to tahen. Learning and growth perspective which fluctuated and only indicator of an unhealthy employee training. PDAM standard analysis results with the period of 2007-2009. In 2007 obtained the result of 59.4 which means the PDAM performance is quite good. In 2008 obtained the results of 61.85, which means better performance taps and in 2009 Obtained the results of 61 which means better performance taps.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Department of Management (61201)
Depositing User: Fitri Ramandhany
Date Deposited: 12 Nov 2015 04:31
Last Modified: 12 Nov 2015 04:31
URI : http://eprints.umm.ac.id/id/eprint/19187

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