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ANALISIS KINERJA RUMAH SAKIT Dr. HARJONO PONOROGODENGAN MENGGUNAKAN METODE BALANCED SCORECARD

SULISTYOWATI, IKA (2011) ANALISIS KINERJA RUMAH SAKIT Dr. HARJONO PONOROGODENGAN MENGGUNAKAN METODE BALANCED SCORECARD. Other thesis, University of Muhammadiyah Malang.

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Abstract

This research is a case study on Dr. Harjono Ponorogo with "Performance Analysis Using the Balanced Scorecard Method." The purpose of this research is to investigate the performance of Dr. Harjono Ponorogo using the balanced scorecard method. A hypothesis proposed in this study is the performance of Dr. Harjono Ponorogo Good. The analysis used in this study is the balanced scorecard method: first, the financial perspective using indicators In Sales Growth Rate (earnings growth rate). Second, the customer perspective using indicators of the number of patients, the number of inpatients and the number of outpatients. Third, internal business process perspective include: ALOS, BOR, TOI, and BTO. Fourth: learning and growth perspective using indicators used include employee turnover, employee training, and employee absenteeism. The results of data analysis show Dr performance. Harjono Ponorogo overall is good. This can be seen from the indicators used in the four balanced scorecard perspectives and time series of continuously increasing from 2007 until 2009. Financial perspective of revenue growth rate increased from year to year, the customer perspective is constantly increasing due to increased confidence and satisfaction of patients to services provided by the Hospital. Internal business process perspective that meets the standards of the Hospital. Learning and growth perspective has increased and decreased from 2007 to 2009. Keywords: Balanced Scorecard, Time Series, financial perspective, customer perspective, internal business process perspective and learning and growth perspective.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Department of Management
Depositing User: Fitri Ramandhany
Date Deposited: 30 Oct 2015 05:16
Last Modified: 30 Oct 2015 05:16
URI : http://eprints.umm.ac.id/id/eprint/18973

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