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PROSEDUR PENCAIRAN KREDIT DANA PENSIUN DAN EVALUASI TINGKAT KEPUASAN DEBITUR PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL (PERSERO) TBK CABANG MALANG

Variegati, Adinda Derry (2014) PROSEDUR PENCAIRAN KREDIT DANA PENSIUN DAN EVALUASI TINGKAT KEPUASAN DEBITUR PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL (PERSERO) TBK CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to determine how the pension fund disbursement procedures is submitted to the redeemed and in addition to knowing how much the level of satisfaction of the debtor at. National Savings Bank (Persero) Tbk Branch Malang.In this study using data analysis techniques in the form of calculations using Licket Scale. From these results it can be seen on Credit Disbursement Procedures and Evaluation funds Retirement Satisfaction Debtor at. BTPN Tbk Branch Malang, a loan disbursement procedure is quite fast where the credit process takes only one day when the requirements are complete. From 60 customers 75% agreed when the Customer Service (CS) have extensive knowledge, 72% of customers agree on the ability of CS to explain products and services, 63% of customers agree when CS help provide solutions to perceived grievances, 43% of customers agree when CS gave services quickly and deftly, 63% of customers agree when CS help fill and collecting terms, 73% of customers agree when CS gave promise of solving problems and keep them, 72% of customers agreed to take the credit because interest rates are competitive, 58% of customers agree when credit application procedure and does not burden the debtor's pension fund, 62% of customers agree when disbursement of pension credit in accordance with what is proposed.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 08 Oct 2015 03:57
Last Modified: 08 Oct 2015 03:57
URI : http://eprints.umm.ac.id/id/eprint/18656

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