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MEKANISME PENYELESAIAN KOMPLAIN NASABAH PENGGUNA KARTU ATM PADA PT. BANK NEGARA INDONESIA KLN BRAWIJAYA MALANG

Prabowo, Nur Arya (2014) MEKANISME PENYELESAIAN KOMPLAIN NASABAH PENGGUNA KARTU ATM PADA PT. BANK NEGARA INDONESIA KLN BRAWIJAYA MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The research purpose is to know how is the procedure of ATM card's owner, the mechanism of complain solving, and what are the problems that Bank's employee facing when complain solving did, and also what are the solution of thus problem. This research is using qualitative descriptive research method. This method is using for describe the all information like a written data or oral data. In this method, the data received by the related parties's interview. The research result describe about the procedure of ATM card's owner, which the customer must opened an account of TAPLUS, then customer receive the ATM's card, the complain and complain solving, customer come to Customer Service for filed a complaint and fill the complaining form, then Customer Service will continuing the complaint to related parties and the complaint will be handled on work days. From those result, we can get the conclusion that on the procedure of solving the complain, it could be delayed, if there is a day off or national holiday, the system will be off on that day. The complain solving could be process when the system on at work days.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 07 Oct 2015 03:19
Last Modified: 07 Oct 2015 03:19
URI : http://eprints.umm.ac.id/id/eprint/18638

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