UMM Institutional Repository

PERSEPSI NASABAH TERHADAP PELAYANAN TELLER DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN NASABAH PADAPT. BANK JATIM KANTOR CABANG MALANG

Zuhri, Faisol (2014) PERSEPSI NASABAH TERHADAP PELAYANAN TELLER DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN NASABAH PADAPT. BANK JATIM KANTOR CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

Full text not available from this repository.

Abstract

Research for final assignment is done in PT. Bank Jatim cabang Malang title “Presepsi Nasabah terhadap pelayanan Teller dalam upaya meningkatkan kualitas pelayanan nasabah pada PT. Bank Jatim cabang Malang”. The research purpose is to know the perception customer on the performance of a Teller to PT. Bank Jatim cabang Malang and to know if the performance of the services performance by the Teller as expected client Bank Jatim cabang Malang. Technique of collecting data is done via the method of random sampling with sample requirement needed by dividing the quistionaire and provider the customer has had the services of the Teller PT. Bank Jatim cabang Malang located on JL. Jaksa Agung Suprapto no 26-28 Malang. The collected data is the primary data and secondary data. The result of the research show that the standart of services is much needed Teller, for performance with good service and will be able to improve the quality of service is good on the bank it self, so indirectly will influence the level of loyality and customer development. Service provided by a Teller at the PT. Bank Jatim cabang Malang according to the customer who has long become a Bank Jatim cabang Malang stated that the given service officer Teller PT. Bank Jatim cabang Malang “Good Enough”, where customers stating that a total 129

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 07 Oct 2015 02:56
Last Modified: 07 Oct 2015 02:56
URI : http://eprints.umm.ac.id/id/eprint/18628

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo