UMM Institutional Repository

PERSEPSI NASABAH TERHADAP KINERJA TELLER PADA PT. BANK BRI UNIT KANGEAN

SOFIANA, DEVI (2014) PERSEPSI NASABAH TERHADAP KINERJA TELLER PADA PT. BANK BRI UNIT KANGEAN. Other thesis, University of Muhammadiyah Malang.

Full text not available from this repository.

Abstract

Research for final assigment is done in PT. Bank Rakyat Indonesia (persero) Tbk. Unit of Kangean titled " PersepsiNasabahTerhadapKinerja Teller pada PT. BRI (Persero) Tbk. Unit of Kangean". The research purpose is to know the perception customer on the performance of a Teller to PT. BRI (Persero) Tbk. Unit of Kangean and to know if the performance of the services performed by the Teller as axpected client BRI. Technique of collecting data is done via the method of random samples with sample requirements needed by dividing the quistionnaire and provided the customer has had the services of Teller PT. BRI (Persero) Tbk. Unit of Kangean located on JI. Arjasa square west no. 10. The collected data is the primary data and secondary data. the results of the research show that the standart of service is much needed Teller, for performance with good service and will be able to improve the quality of sevice is good on the bank it self, so indrectly will influence the level of loyality and customer development. Service provided by a Taller at the PT. BRI (Persero) Tbk. Unit of Kangean according to the customer who has long become a Bank BRI stated that the given service officer Teller PT. BRI (Persero) Tbk. Unit of Kangean "good enough", where customers stating that a total of 86%.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 05 Oct 2015 04:50
Last Modified: 05 Oct 2015 04:50
URI : http://eprints.umm.ac.id/id/eprint/18598

Actions (login required)

View Item View Item
UMM Official

© 2008 UMM Library. All Rights Reserved.
Jl. Raya Tlogomas No 246 Malang East Java Indonesia - Phone +62341464318 ext. 150, 151 - Fax +62341464101
E-Mail : infopus[at]umm.ac.id - Website : http://lib.umm.ac.id - Online Catalog : http://laser.umm.ac.id - Repository : http://eprints.umm.ac.id

Web Analytics

UMM Institutional Repository is powered by :
EPrints Logo