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PROSEDUR PELAYANAN BAGIAN FRONT OFFICE PADA PT. BANK BRI UNIT KARTINI CABANG BLITAR

APRILIANI, WIDYA SAFITRI (2014) PROSEDUR PELAYANAN BAGIAN FRONT OFFICE PADA PT. BANK BRI UNIT KARTINI CABANG BLITAR. Other thesis, University of Muhammadiyah Malang.

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Abstract

In the Last Journal task, the writer had researched to PT . Bank BRI Branch Kartini – Blitar with title “ProsedurPelayananBagian Front Office di PT Bank BRI Unit Kartini Blitar “. This research have a purpose to know about how performance from front office staff to serve customer in PT Bank BRI Branch Kartini – Blitar which location at St.R.A.Kartini No.40 Blitar. In searchng for sources of data support this thesis, the author uses primary and secondary data sources. Where primary data were used to obtain data or information from bank. While secondary data are used to obtain data or inforation from literatur. From these data and afte the writer analyzed by qualitative dekscriptive analysis, it can be taken conclusion that the performance of the front office have done well and maximum to provide the maximum service to customers. Front office is in charge of bank employees who interact direcly with customers to handle customer complain and provide services in offering product that are owned by the bank.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 05 Oct 2015 04:47
Last Modified: 05 Oct 2015 04:47
URI : http://eprints.umm.ac.id/id/eprint/18597

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