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Analisis Tingkat kepuasan Nasabah Taplus Terhadap Pelayanan Yang Diberikan Oleh Customer Service pada PT. Bank Negera Indonesia (Persero) Tbk KLN Unmuh Malang

Prahara, Angga Panca (2014) Analisis Tingkat kepuasan Nasabah Taplus Terhadap Pelayanan Yang Diberikan Oleh Customer Service pada PT. Bank Negera Indonesia (Persero) Tbk KLN Unmuh Malang. Other thesis, University of Muhammadiyah Malang.

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Abstract

Thefinal studyis to conduct studieson the PT. Bank Negara Indonesia(Persero) Tbk. KLN Unmuh Malang with title Taplus Customer Satisfaction Analysis Of Service Provided By Customer Serviceat PT. BankN egara Indonesia(Persero) Tbk KLN Unmuh Malang. The purposeofthis studywas to determine how perceptions Taplus customers with the services provided by the customer service. Location Researchis PT. BNI(Persero) Tbk KLN Tlogomas No.UMM Malang Road. 246 Malang. Based on the results of the above description can be concluded that the perception of customer evaluation "Taplus" with the services provided by the customer service at PT. Bank Negara Indonesia(Persero) Tbk KLN Unmuh Malang is satisfactory where it can be seen from the results that the customer response is almost satisfied with the overall performance of the answer given by the customers ervice.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 05 Oct 2015 04:07
Last Modified: 05 Oct 2015 04:07
URI : http://eprints.umm.ac.id/id/eprint/18577

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