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PENERAPAN STANDART KINERJA PELAYANAN TELLER PADA PT BANK JATIM Tbk CABANG MALANG

Haerani, Alfia (2014) PENERAPAN STANDART KINERJA PELAYANAN TELLER PADA PT BANK JATIM Tbk CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The final study is to use a study on PT. Bank Jatim Tbk Cabang Malang with the title Java Application Performance Standard Teller Services at PT. Bank Jatim Tbk Cabang Malang. The purpose of this study was to determine the Teller Service Standards set forth by the PT. Bank Jatim Tbk Cabang Malang, to determine the application of service standards teller at PT. Bank Jatim Tbk Cabang Malang unfortunate and to determine performance improvement teller service at PT. Bank Jatim Tbk Cabang Malang Location Research is PT. Bank Jatim Tbk Cabang Malang of the Attorney General Suprapto Malang Malang 26-28. The results of the data that the service performance standards teller at PT. Bank Jatim Tbk Cabang Malang includes standard 5 things: attitude, appearance standards (Uniform, cosmetology, identity Bank Jatim), Standard capacity, daily working procedures (preparation, equipment, and neatness of work) and standard PT services. Bank of East Java on the client specifically refers to the (ACCURATE) is enthusiastic, Work, Strive, Responsive, Active, Sincere. From the overall results of the research that has been conducted by the authors it can be seen that the efforts of PT. Bank Jatim Tbk Cabang Malang teller service to improve the performance of conducting employee training, in collaboration with educational institutions, training at unit headquarters and branches - branches

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 05 Oct 2015 04:04
Last Modified: 05 Oct 2015 04:04
URI : http://eprints.umm.ac.id/id/eprint/18576

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