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KUALITAS PELAYANAN FRONT OFFICER PADA PT. BANK JATIM CABANG MALANG

SURYANINGTYAS, IRMA (2013) KUALITAS PELAYANAN FRONT OFFICER PADA PT. BANK JATIM CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this research to determine valuation the efforts made in improving the service Front Officer of the Teller in PT. Bank Jatim branch Malang. which is located on the road Jaksa Agung Suprapto Malang 26 – 28 number. In searching uses primary and secondary data sources. The sampel is taken with 50 customer with random sampling that is with take sampling random. The requirements of the required sample that quisioner distributed to customer in PT Jatim Bank Branch Malang. From these data to showthe quality of service Front Officer use five service dimension this research thas is 1)Tangible 80% customer to declare very satisfied 2)Realibility 66% customer to declare very satisfied 3)Responsiveness 36% customer to declare very satisfied 4)Assurance 28% customer to declare very satisfied, and 5)Empaty 50% customer to declare very satisfied.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
H Social Sciences > HJ Public Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 05 Oct 2015 03:27
Last Modified: 05 Oct 2015 03:27
URI : http://eprints.umm.ac.id/id/eprint/18565

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