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PENILAIAN NASABAH TABUNGAN SIMPEDA TERHADAP KINERJA PELAYANAN TELLER PADA PT BANK JATIM CABANG MALANG

WIDIAWATI, WENI (2012) PENILAIAN NASABAH TABUNGAN SIMPEDA TERHADAP KINERJA PELAYANAN TELLER PADA PT BANK JATIM CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The study took the title of the customer assessment of service performance simpeda savings Teller in PT. Bank Branch Jatim Malang. The purpose of this research to determine valuation customer in an effort to improve the quality of teller service with 9 Standar teller service who hase been given by the officer in front of PT Jatim Bank branch Malang to start December 2011 until April 2012 to up 2,37% or 1136 customer. which is located on the road Jaksa Agung Suprapto Malang 26 – 28 number. In searching uses primary and secondary data sources. Overall study population were customer in the rock branch experiences with PT Jatim Bank Branch Malang until April 2012 to reach for 47869 customer and the sampel is taken with 50 customer with purposive sampling that is deliberately sampling with the requirements of the required sample that quisioner distributed to customer in PT Jatim Bank Branch Malang. From these data and after the writer analyzed by qualitive descriptive analysis, it can be taken a conclusion that the 9 standard teller service was necessary, because with a good performance will help improve the quality of service at the bank it self so that indirectly affect customer loyalty and development of particular Simpeda customers.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 28 Sep 2015 05:04
Last Modified: 28 Sep 2015 05:04
URI : http://eprints.umm.ac.id/id/eprint/18545

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