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LAYANAN E-BANKING SEBAGAI SARANA KEMUDAHAN BAGI NASABAH TAPLUS DALAM BERTRANSAKSI PADA PT. BANK NEGARA INDONESIA (Persero) Tbk. CABANG MALANG

ARISANDI, DEVI DESSY (2012) LAYANAN E-BANKING SEBAGAI SARANA KEMUDAHAN BAGI NASABAH TAPLUS DALAM BERTRANSAKSI PADA PT. BANK NEGARA INDONESIA (Persero) Tbk. CABANG MALANG. Other thesis, University of Muhammadiyah Malang.

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Abstract

The research purpose is to find out account registration mechanism of BNI Taplus, e-banking service types for Taplus customers, easiness found from e-banking service usage, also customer perception to e-banking at PT. Bank Negara Indonesia (Persero) Tbk. Malang Branch. Data collection technique used by researcher is by observation, documentation and questionnaire. Data analysis technique used is qualitative descriptive, which is data analysis done by elaborating data as information result found and taking conclusion as research purpose. Research showed that e-banking service has various feature make customers easier in doing various financial transaction such as inter-account transfer, cellular debtrefill, credit card payment, cell phone debt, to plane ticket purchase, theyÂ’re all can be done by e-banking service. In addition of financial transaction, customer can also do non-financial transaction such as balance check, account mutation, product information, location of BNI ATM & BNI branch, paper account print request, also PIN exchange. According to the research, there can be concluded that there are so many benefits for customers by using e-banking service, especially from time perspective and power saved because e-banking transaction free from queue and can be done from everywhere, as long as customer connect the technology network. To use electronic service, a customer would be equipped with login and access code where there are e-banking facility by PT. BNI (Persero) Tbk.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HG Finance
Divisions: Faculty of Economics > Diploma of Banking and Finance (61406)
Depositing User: Fitriana Kasiani
Date Deposited: 28 Sep 2015 03:42
Last Modified: 28 Sep 2015 03:42
URI : http://eprints.umm.ac.id/id/eprint/18520

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