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ANALISIS BALANCED SCORECARD SEBAGAI ALAT UNTUK MENGUKUR KINERJA PADA RSUD KOTA MADIUN

K., Nova Rinandha (2012) ANALISIS BALANCED SCORECARD SEBAGAI ALAT UNTUK MENGUKUR KINERJA PADA RSUD KOTA MADIUN. Other thesis, University of Muhammadiyah Malang.

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Abstract

The advent of the era of the free market as the current impact business competition getting tougher. In the competition requires that companies put more emphasis on the creation and competitive advantage through the delivery of products and better services to consumers. This is what ultimately pushed non financial performance measures important to do, because during this time many companies that measure their performance refers only to the financial sector alone. The purpose of this study was to evaluate how the performance of hospitals Madiun when measured using the Balanced Scorecard. The method of analysis used is the Balanced Scorecard method and analyzed by measuring the performance of each perspective. Among other things, the financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. If the calculation results of each perspective is on target or exceeding the standard valuation, then the performance of the company can be said to be good. The results of the analysis of each perspective, the financial perspective for the management is expected to further improve financial performance by evaluating billing claims administration system to avoid a budget deficit of income, for the customer's perspective to the management should improve the quality of patient care required adequate, for the business process perspective internal management only needs to maximize the performance of human resources to reduce the death rate, and for learning and growth perspective the management should improve training to employees to improve performance and service in the hope of satisfying the customer / patient.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Accounting (62201)
Depositing User: Halimatus Zahroh
Date Deposited: 14 Jan 2015 08:06
Last Modified: 14 Jan 2015 08:06
URI : http://eprints.umm.ac.id/id/eprint/14756

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