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ANALISIS KUALITAS PELAYANAN RUMAH SAKIT DAERAH BERDASARKAN ISO 9001:2000 (Studi Kasus Pada RSUD Blitar)

Kusumawati, Mirna (2012) ANALISIS KUALITAS PELAYANAN RUMAH SAKIT DAERAH BERDASARKAN ISO 9001:2000 (Studi Kasus Pada RSUD Blitar). Other thesis, University of Muhammadiyah Malang.

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Abstract

The purpose of this study was to describe the quality of hospital services based on ISO 9001:2000 and ISO 9001:2000 to assess whether implementation of hospital mardiwaluyo can meet the standards set. The analytical tool used in this study to identify and describe hospital services if it meets the standards set are descriptive analysis. Yardstick to know the procedure system effectiveness the percentage of majority of respondent answer from the descriptive analysis of the indicators answer questionnaire distributed to employees and hospital patients mardiwaluyo Blitar. Based on the summary evaluation of hospital performance is known that the performance of hospitals based on ISO 9001 shows excellent performance in terms customer satisfaction, product/service attributes, image and reputation. While the performance in terms of service quality, the relationships with customers, average length of stay (ALOS), bed turn over (BTO), the involvement of everyone, system approach to management and approach to the facts as the basis of decision-making is good.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economics > Department of Accounting (62201)
Depositing User: Halimatus Zahroh
Date Deposited: 14 Jan 2015 06:51
Last Modified: 14 Jan 2015 06:51
URI : http://eprints.umm.ac.id/id/eprint/14743

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