IDENTIFIKASI PERMASALAHAN MENURUNNYA KUALITAS DISIPLIN KERJA PADA KARYAWAN TELEMARKETING EMOTIONAL AND SPIRITUAL QUOTIENT REPRESENTATIVE CABANG MALANG (ESQ REP CAB MALANG)

Alfiani Noor, Muhammad (2009) IDENTIFIKASI PERMASALAHAN MENURUNNYA KUALITAS DISIPLIN KERJA PADA KARYAWAN TELEMARKETING EMOTIONAL AND SPIRITUAL QUOTIENT REPRESENTATIVE CABANG MALANG (ESQ REP CAB MALANG). Other thesis, University of Muhammadiyah Malang.

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IDENTIFIKASI_PERMASALAHAN_MENURUNNYA_KUALITAS_DISIPLIN_KERJA_PADA_KARYAWAN_TELEMARKETING_EMOTIONAL_AND_SPIRITUAL_QUOTIENT_REPRESENTATIVE_CABANG_MALANG.pdf - Published Version

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Abstract

Success of a company as an organization depends on human element in it, because the magnitude of human resources contribution is far exceeding roles given by other resources. That is why, human resources development is required to improve the quality, so that work discipline in organization environment can be improved continuously. This declining problem has negative impact on the company, because it is associated with company’s work performance. The lower staffs’ work quality, the lower company’s productivity and income. Purpose of this research is to identify the declining of discipline quality and work discipline awareness on telemarketing staffs of ESQ Rep Branch of Malang, what are its causes and what are its impacts on the company. This research uses qualitative method and observation and interview methods to collecting data. The subject is ESQ Rep branch of Malang. Based

Item Type: Thesis (Other)
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: Faculty of Psychology > Department of Psychology
Depositing User: Anwar Jasin
Date Deposited: 28 Mar 2012 04:38
Last Modified: 28 Mar 2012 04:38
URI: http://eprints.umm.ac.id/id/eprint/1364

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