PERANCANGAN ANTARMUKA SISTEM INFORMASI PELAPORAN KEGIATAN MENGGUNAKAN METODE DESIGN THINKING (STUDI KASUS: BAPPEDA KOTA MALANG)

In the employee reporting process at BAPPEDA, manual methods are still being utilized with forms and WhatsApp as supporting platforms. This has led to issues such as an inability to ascertain the status of reported activities, a lack of information from other departments, and difficulties in locating reports and supporting documents. Consequently, there's a need for a centralized reporting tool to make the reporting process and data retrieval more effective. In the system design phase, there is a process for designing features and interfaces that align with user requirements. In this study, the researcher designed the interface for the activity reporting information system using the design thinking method. Design thinking was employed to gain a deep understanding of the needs and challenges and to allow flexibility for improvements based on user feedback, resulting in effective solutions that meet user needs. The outcome of this research is a high-fidelity prototype of the activity reporting information system for BAPPEDA employees in Malang City, tailored to address user needs and issues. During the testing phase, usability testing was conducted using the System Usability Scale as a metric, yielding a score of 81, classified with an adjective rating of "excellent," earning a grade of A and falling within the acceptable range of acceptability.