ANALISIS KINERJA PELAYANAN DENGAN MENGGUNAKANPENDEKATAN KEY PERFORMANCE INDICATOR PADAKPP PRATAMA BATU

Sabar, Fanny Yuniarti (2010) ANALISIS KINERJA PELAYANAN DENGAN MENGGUNAKANPENDEKATAN KEY PERFORMANCE INDICATOR PADAKPP PRATAMA BATU. Other thesis, University of Muhammadiyah Malang.

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Abstract

Taxation sector represent one of the source of State acceptance giving biggest contribution used to defray the routine expenditure and development of State. One of the way of part of Office of Iease Service of society awareness in paying Iease earn increasing by giving satisfying service to all client ( society). Therefore, needed a effort to be able to improve the taxpayer satisfaction as consumer expected can improve the Iease acceptance. What wish reached from this research execution is to know how service performance in tax service Office Pratama Batu in the year 2004 up to year 2009 representing factor in improving taxpayer satisfaction. To get the more optimal result, hence conducted by analysis with the approach of accurate Key Performance Indicator each section found on Tax Service Office Pratama Batu. Data intake with the documentation technique at every pertinent section. Result of calculation which have been done by using approach of Key Performance Indicator of during year 2004 up to year 2009 and compare it by standard national which have been specified. Year mean 2004 up to year 2009 indicating that service performance at Tax Service Office Pratama Batu have reached the national standard. This matter because of more than 50% result of calculation of Key Performance Indicator at Tax Service Office Pratama Batu have good, despite of some indicator showing performance of service of unfavourable.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HB Economic Theory
Divisions: Faculty of Economic > Department of Accounting
Depositing User: Rayi Tegar Pamungkas
Date Deposited: 27 Mar 2012 06:44
Last Modified: 27 Mar 2012 06:44
URI: http://eprints.umm.ac.id/id/eprint/1242

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