PERANCANGAN PENINGKATAN KUALITAS PELAYANAN JASA HOTEL SPLENDID INN MALANG DENGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD)

YUNI YUSFITA, SARI (2009) PERANCANGAN PENINGKATAN KUALITAS PELAYANAN JASA HOTEL SPLENDID INN MALANG DENGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (QFD). Other thesis, University of Muhammadiyah Malang.

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PERANCANGAN_PENINGKATAN_KUALITAS_PELAYANAN_JASA_HOTELSPLENDID_INN_MALANG_DENGAN_MENGGUNAKAN_METODE_QUALITYFUNCTION_DEPLOYMENT.pdf

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Abstract

This skripsi [is] research [done/conducted] [at] Hotel Splendid Inn Malang, with title ” Scheme of[is Make-Up Of quality of Service Activities of Hotel [of] By Using Method of Quality Function Deployment ( study [of] [at] Hotel Splendid Inn Malang)” Intention of research this is to know and design service quality [in] Hotel Splendid Inn [of] pursuant to client;subscriber perception and formulated [by] [his/its] solution so that result can be weared [by] as reference base side management in the effort perbaikan/peningkatan service [in] Hotel Splendid Inn Malang. One of method for mendesain of quality of product or service [is] by using Quality Function Deployment ( QFD) what aim to to fulfill the client;subscriber desire by evaluating and chosen correct action to fulfill the the client;subscriber desire pursuant to priority scale. Pursuant to result analyse to earn taken [by] conclusion that to fulfill desire and requirement of visitor of Hotel Splendid Inn [is] by relateing [at] technical respon having high contribution value, as for action which can be [done/conducted] [by] party of management of hotel of Splendid Inn [is] by giving energy of hotel security which always ready to, making system of hotel security, and the place park peaceful and (be) free to.

Item Type: Thesis (Other)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Economic > Department of Management
Depositing User: Anggit Aldila
Date Deposited: 10 Jul 2012 06:38
Last Modified: 10 Jul 2012 06:38
URI: http://eprints.umm.ac.id/id/eprint/11740

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